Terms and Conditions

**Bookings** When you book an appointment with Nails by Rachel, your booking is auto-confirmed straight away. We’re excited to see you! **Consultation Forms** Some services need a consultation form to be completed before your appointment. If this is required, we’ll send you the form after your booking. Please fill it out at least 24 hours beforehand. **Deposits** A deposit of £10 is needed to secure your booking. This will be deducted from your total bill when you pay. Please remember, deposits are non-refundable if you cancel too late or miss your appointment. **Cancellations & Rescheduling** If you need to cancel or change your appointment, please give us at least 48 hours’ notice. This allows us to offer the time slot to someone else. **Payments** You can pay for your service using cash, card, or bank transfer at the end of your appointment. **Refunds** We do not offer refunds for completed services. However, if there’s an issue, please let us know within 72 hours after your appointment and we’ll do our best to make things right. **Client Responsibilities** Please be ready on time for your appointment. We ask that you do not bring any children with you during your visit. **Health & Safety** If you’re feeling unwell, please contact us to reschedule your appointment. All tools and equipment are carefully cleaned and sanitized before each use to ensure your safety. **Privacy** Your personal information is used solely to manage your bookings. We respect your privacy and never share your details with third parties.

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